Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within [7] days of the delivery date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at surfwavemarket@gmail.com to obtain a Return Merchandise Authorization (RMA) and return address. After that, please place the item securely in its original packaging and and mail your return to the given address.

Return shipping charges will be paid or reimbursed by us if there is a quality problem on the board. If there's no quality problem, you will be responsible for return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least [3] days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. 

Please Note

Paddle board can't be returned after being used in water. Accessories can't be returned after opening the packing bag.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

  • By visiting this page on our website: https://www.surfwaveboard.com/pages/contact
  • By sending us an email: surfwavemarket@gmail.com

Last updated [26/7/2024]